Request an Exchange

Not quite right? Here is how an exchange works at House of Qaara.

Before you begin

Exchanges are accepted within 7 days of delivery, only if the piece is unused, undamaged and in its original packaging including the dust bag. Because every bag is hand embroidered in a limited run, all returned pieces go through a condition check by our team before an exchange is approved.

How to request

1. Within 7 days of delivery, email houseofqaara@gmail.com or WhatsApp us at +91 88268 98470 with your Order ID, the reason and clear photos of the piece.
2. Our team will confirm your request and arrange the return pickup or share the return address.
3. Once we receive the piece, we inspect its condition. If it passes the quality check, your exchange is dispatched within 48 to 96 hours.

If your bag arrives damaged

Write to us within 7 days of delivery with your Order ID and clear photos. Once our team confirms the damage, we issue store credit for the full value of your bag as your refund.

The fine print

• We do not offer cash refunds. If the piece you want in exchange is sold out, we issue store credit of equal value instead.
• Pieces that fail the condition check, for example signs of use, embellishment lost through wear or missing packaging, will be sent back to you and no exchange or credit will apply.
• We ship Pan India only.
• Questions first? We are happy to help before you buy, just write to us.