Shipping + Returns

Shipping

We currently ship Pan India only. We do not ship outside India at the moment.

Every House of Qaara piece is checked, wrapped and dispatched within 48 to 96 hours of your order confirmation.

Delivery typically takes 7 to 8 business days from dispatch, depending on your location. Some pin codes may take a little longer, and every day of it is worth the wait.

Once your order ships, you will receive a confirmation with your Order ID. You can follow your parcel any time on our Track Your Order page.

Cash on Delivery is available across India. A COD handling fee applies and is shown at checkout.

Exchanges

Each Qaara bag is hand embroidered and made in a limited run, so we handle every exchange with the same care we put into making it.

You can request an exchange within 7 days of delivery. Email houseofqaara@gmail.com or WhatsApp us at +91 88268 98470 with your Order ID and clear photos. Once we receive the piece back, our team inspects its condition. Exchanges are approved only when the piece is unused, undamaged and in its original packaging with the dust bag. Approved exchanges are dispatched within 48 to 96 hours.

Damaged Items and Refunds

If your bag arrives damaged, let us know within 7 days of delivery with your Order ID and clear photos. Once our team confirms the damage, we issue store credit for the full value of your bag as your refund, to use on anything in the House, any time.

If the piece you would like in exchange is sold out, we also issue store credit of equal value.

We do not offer cash refunds.

To begin, see Request an Exchange.